I’ve decided not to go into my local cable company’s office for customer service anymore. I’ll go in to pay my bill in an emergency or to return equipment, but not for services and certainly not for explanations.
The encounter starts out harmlessly enough. I have a question about my bill or service. Things start to go slowly downhill as I tediously go through my story for the second or third time using my bill and/or bank statement as a visual aid. Eventually an error is found– originating with the computer or billing department. No matter what, the customer rep is never wrong and never apologizes for practically calling me a liar. I try to remain outwardly calm but inside I’m pissed. What started as a mundane errand has turned into an agitated, blood pressure raising experience.
Was it worth all the pain and mental anguish I felt as I retold this story to my friends, family and possibly the office manger? Did I enjoy the flashbacks I had throughout the remainder of the day?
My answer is a resounding No.
Questions can be answered over the phone. Answers can be found on the internet. So I quit. Not in anger but resignation.
3 times is enough. Time to try something new. Not everything is worth fighting for or about. I don’t have to go into the office for customer service so I choose not to. Telephone customer service, with fingers crossed, here I come.
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